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Terms and Conditions

Back Orders (and deadlines)
Cash Sales and Alternative Payment Options
Credit cards and debit cards
International Orders
Large Volume Purchases
New Account Applications
Payment Terms (on Account)
Physical Test Reports, Material Certifications and SQC Charts
Pricing and Taxes
Returns
Shipping Information
Warranty
 
Also see our Frequently Asked Questions page.

 
New Account Applications   back to top
 
Please print, then fill-out, and return the Credit Application.    PDF
 
 
Pricing and Taxes   back to top
 
All prices are (by default) quoted in Canadian funds.
By default any taxes, customs, and shipping is not included in our prices.
For orders shipped within Canada, HST will be applied.
Any local taxes or duties for orders shipped outside of Canada (international) are the responsibility of the customer.
Due to market fluctuations, prices may change without notice.
 
 
Payment Terms (on Account)   back to top
 
Net 30 days (following credit approval).
Overdue accounts may have a monthly 2% late fee placed on the outstanding balance.
UPS CODs (within Canada) and business cheques may be accepted.
 
 
Credit cards and debit cards   back to top
 
We accept pretty much any credit card.   ie.(VISA, MasterCard, American Express)
Any debit card with the Visa or MasterCard logo can also be used as a credit card.
And at any Facca Fasteners location we accept Cash and Debit Cards too.
 
Please send the credit card information by fax or phone.
Any person submitting sensitive information like Credit Card numbers over the internet (via email or the Quick Order Form) has agreed to take full responsibility and risk, for the security and privacy by both implied consent and by action of submitting said information.
 
We recommend faxing the information to us.   Fax: 519-681-4874
Or call us 519-681-5931 and our order-desk staff can also assist.  1-800-265-7606
 
 
Cash Sales and Alternative Payment Options   back to top
 
Alternative payment options are:
Money order, cashier's check or personal check.
 + Include a printed copy of the last email (it'll have a total with taxes & shipping too) quote.
Send your order and we'll hold shipment until we receive your payment in the mail.
Personal checks must clear the bank before we ship your order.
    (NOTE:  It can take days or weeks, depending on where you are located)
Our locations accept Cash (and of course, Credit and Debit Cards).
 
Make checks payable to:
  Facca Fasteners
 
Mailing Address:
  703 Exeter Road
  London, ON
  N6E 1L3
 
 
Large Volume Purchases   back to top
 
Contact our Sales Department for special quotations on any large quantity or high value purchases.
 
 
Shipping Information   back to top
 
Most orders are shipped within 24 hours.
We can ship through any courier or freight services (UPS, Purolator, Fedex, Cardinal, Helix, etc...).   Please let us know your preference at time of ordering and if you'd like to use your own courier account for billing purposes.
    NOTE:  We do not ship by DHL Express.
 
We will not ship products through 3rd party shippers.
We do not ship products by mail, due to difficulties in obtaining proof of delivery.
 
By default we ship by UPS (Standard Ground Service) within Canada and USA.
Please specify if you want faster shipping (expedited, air).
 
Facca Fasteners may charge a shipping fee per ordered package sent to any destination around the world.   Shortages and errors must be reported to Facca Fasteners within 10 days of the invoice date.
 
If a package is received damaged, you must note this on the courier's delivery slip, with a description of the apparent damage.   The courier's company must then be contacted, for a damaged goods inspection, before any claim will be accepted or authorized.   Lost parcels are also the liability of the courier.
 
If goods are not received in time, please contact Facca Fasteners to initiate a trace or possible claim proceedings.
 
 
International Orders   back to top
 
Shipping for international orders outside the U.S. and Canada is non-refundable for returns.
We do not guarantee delivery of uninsured & unregistered packages for orders outside the U.S. and Canada.
Once your order is shipped it becomes your responsibility.
If you want your package to be registered and/or insured, (at an additional fee) please let us know when placing the order.
 
Note: Orders shipped outside Canada may be subject to customs, duties, taxes, of (your) local authorities.
These fees (if any) will not be shown on your invoice (as we're unable to predetermine them) and are entirely the responsibility of the customer to pay.
 
We reserve the right to refuse any credit card orders from anywhere, if the address or credit information looks suspicious.
 
 
Back Orders   back to top
 
Any back ordered item(s) will be shipped as soon as possible to complete the entire order.
Should your order have a deadline let us know what it is and we can let you know if there are any back-ordered parts.
 
 
Returns   back to top
 
No returns without a receipt.
No returns for cash sales under $10.
No returns for cash sales after 7 days.
No returns for Special Order items or Cut-to-Length (custom) product.
 
A restocking fee of up to 25% may be charged on all returns.
Shipping cost may be nonrefundable for returns.
 
Let us know that you want to make a return first.
By default we credit your account when we receive the return. Returns may be for a store credit, exchange, or refund.
Shipping cost of the returned items is the responsibility of the customer.
 
 
Physical Test Reports, Material Certifications, SQC Charts  back to top
 
Any of these certificates of reports must be requested at the time of order and cannot be supplied once your order has been shipped.   Reports and Certifications may be subjected to an additional charge.
 
 
Warranty   back to top
 
Facca Fasteners warrants the goods sold to be of good merchantable quality at the time of shipping.   The liability of Facca Fasteners under this warranty is limited to the replacement of the goods, or at its option, refund the purchase price.
Facca Fasteners must receive a notice of merchantability defects within thirty days of receipt of delivery.
 
 

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